Customer Service Representative

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Representative in Athy, Ireland

This is a great opportunity to join our customer service team at Etex Ireland, supporting customers, merchants and sales representatives with their day-to-day enquiries, orders and pricing. The role is offered on a hybrid basis, working three days on site at our Athy location and two days from home, Monday to Friday. You will be part of a collaborative and supportive team.

What you’ll do:

• Support customers, merchants and sales representatives on enquiries, order processing and stock availability.
• Accurately enter and maintain order and customer data on SAP, keeping customers informed on order progress, delivery updates and any changes.
• Process credits, debits and returns in line with company policy and agreed targets.
• Provide pricing on metal and slate products to existing account holders.
• Liaise closely with logistics, production and purchasing on deliveries and product availability.
• Support credit control with payment transactions where required.
• Provide cover and flexibility across customer service, switchboard and procurement when needed.

What you’ll bring:

• Previous experience in a customer-facing or customer service role would be an advantage.
• Strong communication skills, with a confident and professional telephone manner.
• Computer literate, with experience using SAP and Microsoft Office.
• Comfortable working in an operational or manufacturing environment.
• Strong teamwork skills, with the ability to work on your own initiative and as part of a team.
• A relevant business qualification would be an advantage.

Benefits:

At Etex, we offer a competitive benefits package designed to support you at every stage of your career. Our comprehensive rewards include a flexible pension scheme, with core contributions from both you and Etex totalling between 9% and 18% of your salary depending on your length of service and selected options. You’ll also enjoy exclusive retail discounts through Etex Hive and wellbeing services for you and your family. Additional benefits include access to expert care support, a car salary sacrifice scheme, the option to buy extra holiday, eyecare vouchers, free mortgage advice, and enhanced family-friendly policies. Plus, we celebrate your achievements with award schemes and long-service recognition, ensuring you always feel valued as part of our team.

Why join us?

• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).