Customer Service Representative

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
 

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Representative in Athy!

The Customer Service Representative is critical in providing efficient and effective service and information to both external and internal customers.
 

What you’ll do:

• Liaise and support customers with order processing, stock availability, delivery, and any other general enquiries.
• Liaise with internal departments regarding logistics/transportation on delivery, product availability, and pricing.
• Ensure returns are processed in line with company policy and/or communicate with the customer on any changes or updates to orders or delivery.
• Meet annual company targets and KPIs.
• General office administrative duties.

What you’ll bring:

• Experience in customer service or any other relevant experience.
• Service mindset culture with strong communication over the phone and emails.
• Strong attention to detail with the ability to multitask and prioritise workload.
• Ability to work independently and as part of a team.
• Experience within the manufacturing industry is advantageous but not required.
• SAP experience is advantageous but not required.

Why join us?

• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).