CRM Business Process Manager


Bristol, GB

CRM Business Process Manager


Bristol (BS20 0NE)

Competitive salary dependent on experience + 10% annual bonus scheme

Permanent – full time (39 hours per week)

Your New Role


Etex Building Performance UK currently have an exciting opportunity for a CRM Business Process Manager to join our Commercial Team based in Bristol.


The successful candidate will lead and manage the BU’s CRM development (software, data, processes, training, usage and reporting) in line with continuous sales process improvement. You will play a key role in representing the needs of the business to the central CRM team, for guiding development and communicating changes back to our local UK teams. In addition to this the role holder will undertake business improvement where required. Responsibilities include:


  • Providing monthly sales project, filed activity and CRM analysis reporting
  • Manage CRM related improvement projects, working cross functionally across the business
  • Document the BU’s CRM processes and ensure that all relevant colleagues are fully trained
  • Ensure the data in CRM is up to date and maintained on an ongoing basis
  • Put in place, manage and maintain the business processes and reporting structures monitoring the BU's interactions with the projects it has decided to pursue, from lead to post completion, so that at any given time management can see the status of these projects and their potential or actual value (pipeline management and reporting).
  • Be the single point of contact for systems and process change request, including testing changes and communication.

About You


At Etex BP we’re looking for dedicated, communicative and innovative people to join our team, for this position you will also require;

  • Educated to degree level in a business-related discipline or equivalent.
  • A good knowledge of how Sa AND Salesforce are used in the workplace is desirable
  • Experience of developing service measures and service delivery improvements
  • Experience of managing medium to large projects
  • A willingness to assist others
  • Strong verbal and written skills
  • Autonomy and initiative in problem solving, training and requesting improvements
  • Proficient in the use of Microsoft packages
  • Ability to interpret large amounts of data and provide meaningful management information

Your New Company


Etex Building Performance specialises in passive fire protection solutions, innovative plasterboard products and systems, and market leading fibre cement boards. Through our technical expertise we seek to become an expert in dry and lightweight construction. In addition to a competitive salary we also offer a number of benefits including;

  • 9% total pension (3% input from you, 6% input from us)
  • Up to 10% annual bonus based on personal and company performance
  • Perform annual salary reviews
  • Free and confidential employee assistance program
  • Online discount scheme
  • Cycle scheme
  • Free secure parking
  • Up to 25 days holiday
  • Wellbeing events run throughout the year