Technical Advisor

Location: 

Bristol, GB

Etex are seeking 3 Technical Advisors to join the Promat and Siniat teams!

  • Bristol based
  • Permanent
  • Competitive Salary (Depending on Experience)    

Who we are looking for:

  • Someone who never stands still, who wants to build a positive future, who puts the team first and who thrives in a multicultural environment
  • Someone who has a real desire to learn and understand the components of the wider business and demonstrate this in their work

Sound like you? Great! Let’s see what you could look forward to...

What you’ll do

As a Technical Advisor, you will be responsible for providing technical advice to both internal and external customers, regarding Etex Building Performance systems.

Key Responsibilities include but are not limited to:

  • To show high levels of accuracy in the delivery of customer service, meeting measured targets
  • To answer all technical enquiries and undertake any further action that is required to satisfy the enquiry.
  • To provide guidance and advice to clients to enable them to achieve sign off from relevant parties
  • To comply with the department filing structure, to include recording project data and working in accordance with all department quality assurance procedures
  • To develop customer relationships
  • To manage all risk in relation to delivery of information to customers
  • To offer professional judgment on all aspects of the range of Etex Building Performance systems
  • To provide technical assistance across departments
  • To assist the ASM’s with Project Packs, specialised CAD details as required
  • To supply specialist CAD details to Customers on on-going projects

 

What you’ll bring

The Technical Advisor role would suit a candidate who is looking to kickstart their career in the technical sector, and would also suit an experienced individual looking to make their next move and utilise their current skills and knowledge! The successful applicant’s experience will be graded against our internal grading system to determine their salary package and level.  

Full training will be provided in order for you to be able to learn and reach your full potential in this role! You will also be supported with external training, which will contribute to your own personal skills and qualifications!  

  • Clear communication skills in English, both verbal and written
  • The ability to translate complex technical issues into straightforward language
  • The ability to meet strict deadlines, and manage time effectively
  • Strong problem-solving skills
  • Conceptual and analytical skills
  • The ability to work both as part of a team, and independently
  • The desire to learn and grow within the role
  • Proficient in the use of MS Office
  • Experience of using, or the willingness to learn CAD
  • Experience in customer services, or an administrative position
  • A minimum of A Level qualifications

 

It would be an advantage, but is not essential, if you also have:

  • Degree, HNC/HND in a Science, Technical, Building, Architectural or other related field or experience in a similar role

Who you’ll work with:

At Etex we believe that it’s not about who I report to, or who reports to me. It’s about who I can help and who can help me. As the Technical Advisor, your expertise means that you will be a valued member of the team.  In addition to your direct team, you will have regular connections with internal customers across the business.

Why work with Etex?

At Etex, we might be leaders in modern, sustainable construction, but our people are our priority. We care about our teammates, and they feel it. We are driven by a core set of values that permeates through everything we do. A passion for excellence drives us. Through dedication, innovation and adherence to the highest standards, we deliver the very best quality to our partners and customers. 

We connect and care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people. When we combine these two elements, we are able to pioneer to lead. We actively seek to outperform and act as a leader in our ever-changing sector. We harness the power of sustainable construction and take responsibility for the impact our people, our operations and our legacy make on the world.

We make a positive human impact – motivated by changing people’s lives, improving the future of our planet and over-delivering for our customers.

Etex is a place for people who want to inspire change and build inspiring ways of living.

www.etexgroup.com

What we offer

  • The opportunity to make a difference and have an impact to the Technical team
  • The opportunity to learn and grow within a company who genuinely support your career aspirations
  • 9% total pension (3% input from you, 6% input from us) from day one (increases with service)
  • Up to 10% annual bonus based on personal and company performance
  • Performance annual salary reviews
  • Free and confidential employee assistance program
  • Physio
  • Online discount scheme
  • Cycle scheme
  • Free secure parking
  • Wellbeing events run throughout the year
  • Any many more…