Customer Service Advisor

Location: 

Burton-on-Trent, GB

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
 

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Burton-on-Trent!
 

The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.
 

What you’ll do:

  • Provide basic technical information on Etex Exteriors products and services and process all sales orders accurately and effectively.
  • Manage individual order books to ensure all customer orders are serviced to agreed satisfaction levels.  
  • Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
  • Monitor and address all customer complaints promptly and empathetically in accordance with Company procedures.

 

What you’ll bring:

  • Demonstrable experience working within a customer-orientated environment in a customer-facing role.
  • Strong workload management and organization skills with the ability to prioritise workload appropriately.
  • A proactive self-starter who communications through empathy and care.

 

Why join us?

  • We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
  • Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
  • Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
  • We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
  • Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.