Regional Support Engineer

Summary

We are looking for an IT / OT Regional Support Engineer (Mid–Senior Level) to support and maintain IT and OT infrastructure across the Asia Pacific region.

This role is based in Indonesia and will support multiple APAC sites, primarily through remote support, with limited on-site activities when required.

This position is open to mid-level engineers with strong hands-on experience as well as senior engineers, who are ready to take broader responsibility in a regional environment, working closely with global and regional IT teams.

What you'll do

1. Provide IT and OT infrastructure support for APAC sites, mainly remote.
2. Handle escalated and complex technical issues related to infrastructure.
3. Support and participate in regional IT/OT infrastructure projects.
4. Ensure consistency, stability, and performance of network, server, and endpoint environments.
5. Collaborate with Global Service Desk, vendors, and Regional IT teams.
6. Maintain technical documentation and support knowledge sharing initiatives.

What you'll bring

• Minimum 5 years of experience in IT infrastructure or related roles.
• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent practical experience.
• Strong hands-on experience with networking, servers, endpoints, and Microsoft 365.
• Experience handling complex issues or escalation (L2+/L3 exposure).
• Ability to work independently and manage multiple priorities.
• Good English communication skills (written and spoken).
• Based in Indonesia. Gresik preferred Karawang location considered.

Why join us?

• Opportunity to work in a regional APAC role with mostly remote support.
• Exposure to combining IT and OT environments.
• Collaboration with regional and global IT teams.
• Competitive compensation and benefits.
• Stable role with long-term development opportunities.