Customer Service Administrator

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.
 

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Part-Time Customer Service Administrator in Heywood!
 

The Part-Time Customer Service Administrator will provide administrative support for the customer service area of the business. This role is a great fit for someone who is enthusiastic about collaboration in a fast-paced environment.

What you’ll do:

• Manage emails and correspondence effectively and professionally and answer and direct all customer calls and queries.
• Raise work orders and job cards for production and process invoice queries accurately and in a timely manner.
• Create, manange, and update all reporting.
• Maintain and manage an organised filing system for easy document retrieval.

What you’ll bring:

• 5 GCSEs with English and Maths at  A – C or at 4 – 9 or equivalent relevant experience.
• Proficient in Microsoft Office Suite
• Proactive, self-motivated, with the ability to prioritise workload.
• Experience using SAP is advantageous but not required.

Why join us?

• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.