IT Process Manager and Architect


Kapelle-op-den-Bos, BE

Mission and Context

As IT Process manager in the Transformation and Governance team you are responsible for the optimization of the IT processes, driving the alignment and adoption and implement  measurements to identify and  track improvement areas, build action plans with the delivery teams and follow-up implementation

Roles and Responsibilities

  • Oversees, optimizes, and assesses existing Service Management processes and workflows in simple and logical steps.
  • Optimizes productivity by designing, implementing, and adopting new procedures.
  • Defines and implements KPI’s and adoption matrixes in relation to the defined IT and Service Management processes
  • Create reports and dashboards to document process status to identify actions and drives needed changes.
  • Works closely with multi-functional teams (cross department and business) to drive harmonization and standardization of the IT process, identify improvements to boost efficiency
  • Develop and maintain the related documentation
  • Identifies the proper role & responsibilities (RACI) within IT and with the other actors to establish clear ownership and efficient execution.
  • Guide process management practices within the organization and drive adoption and right behaviour in line with the defined processes

Functional Knowledge and Skills

  • You have an IT or business master’s degree and affinity with technology, systems and solutions and experience in an international IT environment
  • You have strong & impactful communication skills (both oral and written), presentation skills and interpersonal skills to deal effectively with internal and external stakeholders
  • You can work independently, but at the same time you are a real team player
  • You are a “Problem Solver” and have good analytical skills
  • You are persuasive and resilient and have a critical mindset to challenge existing ways of working to come to a continuous improvement of the processes in IT
  • Because of the global scope of this role, you have an excellent knowledge of English and can write in a clear and precise manner, good knowledge any other European language is an asset but not required.
  • You are familiar with O365 applications (Outlook, Word, Excel, PowerPoint, …)
  • Pragmatic and hand-on knowledge of ITIL 4 and Service Management
  • Foundation knowledge on COBIT 5 or alternative IT Governance frameworks

Work Location

You will be based in Kapelle-op-den-Bos, Belgium, part of the IT Governance Department within Etex IT

Reporting line

You will report to the Head of IT Governance. 

Etex Values and Competencies

Connect and Care
Passion for Excellence
Pioneer to Lead