Team Lead Sales & Commercial Excellence

At Etex, our purpose is building better together. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as Team Lead Sales & Commercial Excellence and drive operational excellence!
 

What You'll Do:

• Define and own the IT strategy, roadmap, and functional architecture for Sales, Commercial Excellence, and end-to-end Order-to-Cash (O2C) processes.
• Act as IT owner for all sales and O2C platforms, including CRM, CPQ, pricing, contract management, e-commerce, order processing, billing, and analytics solutions.
• Lead, mentor, and develop a team of IT product managers, ensuring effective demand intake, prioritization, delivery, and achievement of KPIs.
• Translate business ambitions and strategic goals into scalable, value-driven IT solutions and delivery plans.
• Serve as the primary interface between IT and Sales, Commercial Excellence, Finance, Customer Service, and Logistics stakeholders.
• Oversee the delivery of complex programs, rollouts, upgrades, integrations, and transformations using standard project management methodologies.
• Facilitate business process mapping, requirements definition, and solution design to optimize commercial and O2C workflows.
• Ensure seamless integration across CRM, ERP, and front- and back-office systems to enable efficient and compliant O2C execution.
• Drive continuous improvement, digital innovation, system performance transparency, and smooth transition from project delivery to support and operations.

What You'll Bring:

• Strong functional expertise in CRM, customer service, and end-to-end sales processes, including pricing and order management.
• Solid background in CRM and ERP processes, with hands-on experience or deep knowledge of Salesforce and/or SAP ERP.
• Proven ability to act as a trusted partner to senior sales and commercial excellence stakeholders, translating business priorities into actionable IT plans with value and adoption tracking.
• Experience leading and developing diverse, virtual teams, including people management, capacity and capability planning, and budget ownership.
• Demonstrated success in managing external delivery partners, including offshore teams, for both run operations and new solution development.
• Strong understanding of product lifecycle management, agile methodologies, and best practices in demand intake, project and platform management.
• Ability to convert business needs into clear IT roadmaps, supported by effective backlog management, KPI tracking, and knowledge documentation.
• Excellent senior stakeholder management, communication, and business partnering skills, with awareness of architecture alignment, TCO, and regulatory requirements.

Why Join Us:

• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023! And one of the top companies to grow your career in Belgium in 2023 according to LinkedIn!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.