Admin / Customer Service Officer
Singapore, SG
Summary
This job is required to base at The Alpha, Singapore.
You main role are:
Responsible for the overall customer service-related functions with interacting and managing customers, factories, logistics and other internal stakeholders (e.g. sales, finance) to ensure overall business operation runs smoothly and on time order processing done.
What you'll do
Responsibilities:
a) Order Processing
- Assist to verify purchase order price against quotation.
- Process orders through SAP software system.
- Assist to verify purchase order price against quotation.
- Process orders through SAP software system.
- Liaise with factories and transporter/courier vendors for goods deliveries.
- Liaise with customers to manage required Estimated Time of Arrival (ETA) to actual ETA.
- Prepare and organize all shipping documents, shipping marks etc. as required for the orders.
- Maintain up-to-date the order processing record for easy offline tracking and analysis.
- Digital filing of all documents relating to the purchase and sales orders.
- Ad-hoc Master Data maintenance.
b) Site Audit Services
- Billing of all site audit services - Proforma Invoice and Tax Invoice
- Assist in the creation of new SAP customer account
- Assist to liaise with customers for their service requests
- Attend to walk-in customers for the collection of certificates
- Maintain up-to-date PASS Statement & Inspection Record
- Send monthly PASS Statement to PASS Holders
- Ad-hoc Master Data maintenance
- Upkeeping contractors, architects and consultants databases
c) General office administration & support
- Provide administrative support to sales and technical teams
- Maintain up-to-date customer & mass media database, order processing records & proper filing of documents
- Attend incoming calls, banking and arrange courier service for parcels
- Upkeeping of office premise
- Assist to verify documents prior to submission of documents to SSC
- Assist to prepare non-sales Works Order, logistics arrangement for technical related requests and promotional samples
What you'll bring
Qualifications
- Possess minimum GCE 'O' Level, Higher NITEC or Diploma qualification
- Logistics or supply chain working experience is required. Fresh graduates are encourage to apply
- Proficient in computer knowledge especially MS Excel. Knowledge in SAP is an added advantage.
- Able to manage all logistics/supply chain orders and general office adminisitration responsibilities independently and proactively.
- Good command of English in both written and spoken. Other language skills like Bahasa Melayu is a plus for handling Malaysia orders and dealing with CIDB documents.
- Malaysian are encourage to apply.
- Possess a positive attitude.
- Able to adapt in a dynamic and fast changing environment
Why join us?
Benefits of working at Etex
Working with Etex, you will be keen to learn, grow and develop your career. You will be part of a culture that relies on continuous improvement, teamwork and communication. In return, we offer an attractive remuneration package that rewards you for your efforts. You will be part of a strong team and benefit from career opportunities that come from a global company. If this sounds like the role for you, please submit your resume and cover letter to karen.au@etexgroup.com