Customer Service Advisor

We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Adviser in Stirling!

This is a 12-month fixed term role covering maternity leave, giving you the chance to join a busy and supportive customer service team at our Stirling site. As a Customer Service Adviser, you will manage your own portfolio of customers, acting as their main point of contact for orders, pricing, deliveries, and invoices across our Superglass and URSA product ranges. You will receive a structured, fully on-site training period of around 8 weeks, your own dedicated desk, and regular 1-1 support throughout your probation period. Once training is complete, the role is hybrid – three days in the office and two days from home.

What you’ll do:

• Manage your own portfolio of customers, handling calls and emails about orders, pricing, delivery, and invoices.
• Process purchase orders accurately, send order acknowledgements, and keep our systems updated.
• Liaise with internal teams including supply chain, transport, and finance to resolve customer queries quickly and professionally.
• Cover both Superglass and URSA product ranges, dealing with UK, export, and import orders.
• Update trackers and spreadsheets accurately and carry out general administrative tasks using Microsoft Office and our internal systems.
• Take part in a daily team stand-up, share priorities, and support your colleagues.

What you’ll bring:

• Experience working in a customer service or sales environment.
• Excellent communication skills, both verbal and written.
• High attention to detail and a methodical, accurate approach to work.
• Good working knowledge of Microsoft Office.
• A customer-first mindset and a collaborative team player attitude.
• Working knowledge of ERP systems – experience with SAP is a strong advantage.
• A high level of personal accountability and strong organisational skills.

Why join us?

• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work (depending on the role).

Etex is committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or selection process, please let us know and we will be happy to discuss how we can support you.