Internal Sales/Customer Service Employee

Location: 

Tisselt, BE

Summary

  • Support and participation in ensuring all operational tasks of the Customer Service department for
    the European Customer Service Platform
  • Responsible for smooth and correct inquiry, order, and complaint processing to ensure customer
    satisfaction.

What you'll do

Order processing

  • Processing of incoming sales orders (order entry, order checking and order tracking)
  • Review of orders with regard to correct price quotations, corresponding available capacities and in particular also feasibility of technical and logistical customer requirements
  • Recording and maintenance of all customer and product information necessary for the realization of orders as well as information on delivery modalities in the ERP system
  • Research and rework orders in case of incomplete order processing
  • Timely dispatch of outgoing invoices to customers
  • Monitoring and control of promised delivery dates and delivery processing as well as proactive initiation of countermeasures if necessary (close exchange with the departments Supply Chain, Transport Management, Purchasing and the plants)
  • Acceptance, timely processing and review of customer complaints and returns

Inquiry handling

  • Acceptance, processing and following up on customer inquiries
  • Timely preparation of quotations, price calculations according to specifications
  • Acceptance and forwarding of inquiries regarding technical issues to the appropriate department
  • Fastest possible and efficient forwarding of information to the relevant departments in the company in case of customer inquiries

Other activities

  • Support in the implementation of customer loyalty measures to increase customer satisfaction
  • Support of the Sales department in order to satisfy customer needs in the best possible way
  • Independent support of the customer groups C2-C3

What you'll bring

In addition to the main tasks listed above, the employee is obliged to carry out equivalent work assignments or projects within the company on the instructions of his manager, which correspond to his
previous training and his abilities, if operational necessities exist for this. When making the decision, the respective manager must always take into account the interests of the employee.

The employee acts in accordance with the rules and regulations of occupational safety and environmental protection. In addition, the employee is committed to the quality and energy goals of the company and the site. He is responsible for the implementation of the above-mentioned regulations and goals in his area. The job holder is required to follow and act in accordance with the Etex Group Code of Business Conduct.

Qualifications

  • Bachelor or equal to experience
  • Fluent in Dutch/English 
  • Order Entry experience
  • Customer oriented
  • SAP knowledge

Why join us?

  • We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023! And one of the top companies to grow your career in Belgium in 2023 according to LinkedIn!

  • Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.

  • Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions

  • We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.